I ensure all aspects of a project are completed smoothly by having strong knowledge of each task, financial responsibility, accountability, excellent communication skills, resourcefulness and problem-solving aptitude.

• Minnesota Headquarters

• Supervised Montana, North & South Dakota

• Serviced East-North Central U.S. Territory

• Starting position was Customer Relationship Officer (Jan. '14 - Jun. '14)

• Fast-track trained in 2 weeks and delegated 1,000 miles away to start solving problems

• Acted as Regional Service Technician, installing products, performing routine maintenance and repairs

• Managed daily IT troubleshooting for users both locally and remotely using diagnostic tools and knowledge

• Developed CRM profiles for 73 on-site clients and remotely created over 100 profiles

• Queried customer feedback and created online documentation to help clients resolve day to day issues

• Learned the in-house software/hardware relationship by "playing" with decommissioned equipment

• Read blueprints and technical diagrams

• Promoted to Systems Administrator (Jul. '14 - Jun. '15)

• Additional responsibilities included configuring, troubleshooting and maintaining the IT infrastructure

• Managed SQL databases in Windows Server 2012 R2 environment

• Created scripts to run automated processes on schedule or according to pre-defined actions

• Implemented system security alerts, data backup/recovery and clean power delivery

• Installed CCTV systems end-to-end with remote viewing enabled

• Integrated POS with CCTV enhancing loss prevention efforts and detecting anomalies more effectively 

• Provided ongoing development of software used by end-users, trained new and existing users

• Conducted weekly conference calls to discuss product strategy for my area and present new ideas

• Worked with clients to resolve "unsolvable" support requests

• Negotiated service contracts in lieu of block hour SLA's, winning $793K in contracts with 11 clients signing 3 year commitments

• something here about upgrade of POS

• Promoted to Project Supervisor (Jul. '15 - Oct. '16)

• ​Overall project management responsibility for projects across IT, Sales, Facilities and others

• Influenced over $1M in revenue by convincing clients to invest in quality POS software and hardware

• Increased project billing by average of $30K while maintaining customer satisfaction

• Presented conceptualizations, budgeted projects, negotiated SLA terms with new and existing clients

• Led a team of three to hire 3 technicians and ship CC terminals for the conversion of 37 stores in 3 regions with 72 hours. Conversion project required hourly updates and was executed within 47 hours of two days, while achieving 63% labor margin

• Evaluated project progress and detected early faults in testing, altered roadmaps and made suggestions on design parameters